Orders All orders received after 3pm, for catering the next day, will be subject to a £15 surcharge. All orders received on the same day that the buffet is required will be subject to a £15 surcharge. On occasion where an item is unavailable it will be substituted for a suitable replacement item. Delivery will be made by 12 noon unless agreed upon confirmation or unforeseen circumstances that are out of our control. Weekend orders our subject to a £25 surcharge. All other delivery to account holders, Monday – Friday, will incur no charge unless stated prior to confirmation.
Cancellations and amendments For lunches of delegates between 1 - 19, cancellation must be made by 12 noon the preceding day. Any order cancelled after this time will be subject to the full charge of the buffet. For orders of 20 delegates or more cancellations must be made 36 hours prior to the buffet date. Any order cancelled after this time will be subject to the full charge of the buffet. Amendments to orders must be made by 5pm the preceding day or will be subject to a £15 surcharge.
Breakfasts There is a minimum spend of £50 on all breakfast orders. Breakfast orders need to be placed 36 hours in advance. Orders received after this time will be subject to a £15 surcharge. All breakfast buffets / cobs will be delivered to get to your workplace at 8am or 9.15am, or later if required.
VAT, missing equipment and breakages All buffet prices are priced per person and are subject to standard VAT, include delivery, collection and the use and loan of the serving slates, crockery, platters, napkins etc. Any breakages or non-returned items will incur a replacement fee.
Allergies Please note, all of our food is made in an environment where all 14 allergens are present in different products, and because of the way products are handled in our kitchen, we cannot guarantee there will be no traces of any of the 14 allergens in our food. For all allergen and dietary enquiries, please ask before placing your order. In accordance with EU food information regulation, please contact us to find out the exact ingredients that will be used on your order.
Payments For corporate customers with an account an invoice will be sent out the Friday of the week of the order. Payment terms are 30 days from month end. For customers without an account, full payment is required 48 hours prior to the delivery date. Payment can be made via BACs, cheque, cash, debit and credit card. A 3% charge will be applied for both credit and debit cards payments. Compound interest rate of 5% will be applied to all invoices that are overdue.